You have the right to withdraw from this contract within 14 days without giving any reason. The deadline for withdrawal from the contract expires after 14 days from the date on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods. To exercise your right to withdraw from the contract, you must inform us, i.e.

 

VOLTENER

E-mail address: info@voltener.com

 

about your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or e-mail).

 

You can use the sample withdrawal form, but this is not obligatory. In order to meet the deadline for withdrawal from the contract, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires.

 

If you withdraw from this contract, we will refund all payments received from you, including the costs of delivering the goods, immediately and in any case no later than 14 days from the day on which we are informed about your decision to exercise your right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund.

 

Please return your order to us immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from the contract. The deadline is met if you return the item within 14 days. The goods must have all original packaging and the product must be intact. Address for returning the order:

voltener.com

 

Click on the link to download:

 

When collecting the parcel, please check its condition with the courier or postman, and if it is clearly damaged, write down a report or do not collect the parcel. In case of damage that is detected after opening the parcel, please contact us. Contact email, contact form and telephone number can be found on the website:

 

Complaints should be sent by e-mail to info@voltener.com. VOLTENER undertakes to consider each complaint within 14 days, and if this is not possible, to inform the Customer within this period when the complaint will be considered.